Refunds, Returns, Exchanges:

At Edmond & Sax, we stand behind each of our jewelry products with a 14-Day Return. If you receive a purchase that was damaged, please return immediately in the original package. Unfortunately, we cannot issue a refund for the damage of the item or the return of the package because there is really no way to know exactly how the package was damaged. We will allow an exchange and cover the postage cost to receive the exchange.  Simply return the damaged item in the original packaging within 14 days from the day received, to receive an exchange. Please be sure to include your name, phone number, email address, and the exchange item you would like. The exchange item must be the same amount as the original item. If you have any questions, please contact customer service through our contact page. Note: Exchanges can only be exchanged once every  5 years. It doesn't matter how many items you are trying to exchange an item. You can only exchange once every 5 years.